{"id":39729,"date":"2022-09-15T14:37:58","date_gmt":"2022-09-15T12:37:58","guid":{"rendered":"https:\/\/martel-chocolatier.ch\/refund-policy\/"},"modified":"2026-02-13T17:58:21","modified_gmt":"2026-02-13T16:58:21","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/martel-chocolatier.ch\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<style>.kb-row-layout-id28865_c5b8a8-7a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id28865_c5b8a8-7a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id28865_c5b8a8-7a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1440px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id28865_c5b8a8-7a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id28865_c5b8a8-7a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id28865_c5b8a8-7a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id28865_c5b8a8-7a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column28865_cddd90-f5 > .kt-inside-inner-col,.kadence-column28865_cddd90-f5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column28865_cddd90-f5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column28865_cddd90-f5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column28865_cddd90-f5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column28865_cddd90-f5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column28865_cddd90-f5{position:relative;}@media all and (max-width: 1024px){.kadence-column28865_cddd90-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column28865_cddd90-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column28865_cddd90-f5\"><div class=\"kt-inside-inner-col\"><style>.kadence-column28865_3d413c-e3 > .kt-inside-inner-col,.kadence-column28865_3d413c-e3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column28865_3d413c-e3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column28865_3d413c-e3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column28865_3d413c-e3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column28865_3d413c-e3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column28865_3d413c-e3{position:relative;}@media all and (max-width: 1024px){.kadence-column28865_3d413c-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column28865_3d413c-e3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}.kadence-column28865_3d413c-e3 a{  text-decoration: none;  color:black;}.kadence-column28865_3d413c-e3 a:hover{  text-decoration: none;  color:#E9AC8C;}<\/style>\n<div class=\"wp-block-kadence-column kadence-column28865_3d413c-e3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading28865_0f2193-e5, .wp-block-kadence-advancedheading.kt-adv-heading28865_0f2193-e5[data-kb-block=\"kb-adv-heading28865_0f2193-e5\"]{font-size:33px;font-weight:700;font-style:normal;font-family:Roboto;color:#e9ac8c;}.wp-block-kadence-advancedheading.kt-adv-heading28865_0f2193-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_0f2193-e5[data-kb-block=\"kb-adv-heading28865_0f2193-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_0f2193-e5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_0f2193-e5[data-kb-block=\"kb-adv-heading28865_0f2193-e5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading28865_0f2193-e5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_0f2193-e5\">Refund and Return Policy<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_573d0a-3d, .wp-block-kadence-advancedheading.kt-adv-heading28865_573d0a-3d[data-kb-block=\"kb-adv-heading28865_573d0a-3d\"]{font-size:33px;font-weight:400;font-style:normal;font-family:Cormorant;color:#e9ac8c;}.wp-block-kadence-advancedheading.kt-adv-heading28865_573d0a-3d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_573d0a-3d[data-kb-block=\"kb-adv-heading28865_573d0a-3d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_573d0a-3d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_573d0a-3d[data-kb-block=\"kb-adv-heading28865_573d0a-3d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading28865_573d0a-3d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_573d0a-3d\">Preview<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_5dba91-3a, .wp-block-kadence-advancedheading.kt-adv-heading28865_5dba91-3a[data-kb-block=\"kb-adv-heading28865_5dba91-3a\"]{font-size:15px;font-weight:400;font-style:normal;font-family:Roboto;color:#000000;}.wp-block-kadence-advancedheading.kt-adv-heading28865_5dba91-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_5dba91-3a[data-kb-block=\"kb-adv-heading28865_5dba91-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_5dba91-3a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_5dba91-3a[data-kb-block=\"kb-adv-heading28865_5dba91-3a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading28865_5dba91-3a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_5dba91-3a\">Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.<br\/><br\/>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<br\/>Several types of goods are exempt from return, including perishable goods such as food.<br\/><br\/>Additional non-returnable items: Gift cards.<br\/><br\/>To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_e0e701-bd, .wp-block-kadence-advancedheading.kt-adv-heading28865_e0e701-bd[data-kb-block=\"kb-adv-heading28865_e0e701-bd\"]{font-size:33px;font-weight:400;font-style:normal;font-family:Cormorant;color:#e9ac8c;}.wp-block-kadence-advancedheading.kt-adv-heading28865_e0e701-bd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_e0e701-bd[data-kb-block=\"kb-adv-heading28865_e0e701-bd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_e0e701-bd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_e0e701-bd[data-kb-block=\"kb-adv-heading28865_e0e701-bd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading28865_e0e701-bd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_e0e701-bd\">Refunds<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_e12c3c-cb, .wp-block-kadence-advancedheading.kt-adv-heading28865_e12c3c-cb[data-kb-block=\"kb-adv-heading28865_e12c3c-cb\"]{font-size:15px;font-weight:400;font-style:normal;font-family:Roboto;color:#000000;}.wp-block-kadence-advancedheading.kt-adv-heading28865_e12c3c-cb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_e12c3c-cb[data-kb-block=\"kb-adv-heading28865_e12c3c-cb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_e12c3c-cb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_e12c3c-cb[data-kb-block=\"kb-adv-heading28865_e12c3c-cb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading28865_e12c3c-cb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_e12c3c-cb\"><strong>Late or missing refunds:<\/strong><br\/>If you haven\u2019t received a refund yet, first check your bank account again.<br\/>Then contact your credit card company, as it may take some time before your refund is officially posted.<br\/><br\/>Next, contact your bank. There is often some processing time before a refund is posted.<br\/><br\/>If you have done all of this and still haven\u2019t received your refund, please contact us at <em><strong><a href=\"mailto:info@martel-chocolatier.ch\">info@martel-chocolatier.ch<\/a><\/strong><\/em>.<br\/><br\/><strong>Sale items:<\/strong><br\/><br\/>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_ce51ca-f4, .wp-block-kadence-advancedheading.kt-adv-heading28865_ce51ca-f4[data-kb-block=\"kb-adv-heading28865_ce51ca-f4\"]{font-size:33px;font-weight:400;font-style:normal;font-family:Cormorant;color:#e9ac8c;}.wp-block-kadence-advancedheading.kt-adv-heading28865_ce51ca-f4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_ce51ca-f4[data-kb-block=\"kb-adv-heading28865_ce51ca-f4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_ce51ca-f4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_ce51ca-f4[data-kb-block=\"kb-adv-heading28865_ce51ca-f4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading28865_ce51ca-f4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_ce51ca-f4\">Exchanges<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_55bb4c-75, .wp-block-kadence-advancedheading.kt-adv-heading28865_55bb4c-75[data-kb-block=\"kb-adv-heading28865_55bb4c-75\"]{font-size:15px;font-weight:400;font-style:normal;font-family:Roboto;color:#000000;}.wp-block-kadence-advancedheading.kt-adv-heading28865_55bb4c-75 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_55bb4c-75[data-kb-block=\"kb-adv-heading28865_55bb4c-75\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_55bb4c-75 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_55bb4c-75[data-kb-block=\"kb-adv-heading28865_55bb4c-75\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading28865_55bb4c-75 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_55bb4c-75\">If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift card credit equal to the value of your return. Once the returned item is received, a gift voucher will be mailed to you.<br\/><br\/>If the item was not marked as a gift when purchased, or if the giver had the order shipped to them to give to you later, we will send a refund to the giver and they will be informed of your return.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_8d1f85-db, .wp-block-kadence-advancedheading.kt-adv-heading28865_8d1f85-db[data-kb-block=\"kb-adv-heading28865_8d1f85-db\"]{font-size:33px;font-weight:400;font-style:normal;font-family:Cormorant;color:#e9ac8c;}.wp-block-kadence-advancedheading.kt-adv-heading28865_8d1f85-db mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_8d1f85-db[data-kb-block=\"kb-adv-heading28865_8d1f85-db\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_8d1f85-db img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_8d1f85-db[data-kb-block=\"kb-adv-heading28865_8d1f85-db\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading28865_8d1f85-db wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_8d1f85-db\">Shipping &amp; Returns<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_f04e41-3f, .wp-block-kadence-advancedheading.kt-adv-heading28865_f04e41-3f[data-kb-block=\"kb-adv-heading28865_f04e41-3f\"]{font-size:15px;font-weight:400;font-style:normal;font-family:Roboto;color:#000000;}.wp-block-kadence-advancedheading.kt-adv-heading28865_f04e41-3f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_f04e41-3f[data-kb-block=\"kb-adv-heading28865_f04e41-3f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_f04e41-3f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_f04e41-3f[data-kb-block=\"kb-adv-heading28865_f04e41-3f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading28865_f04e41-3f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_f04e41-3f\">To return your product, you must email us at <em><strong><em><strong><a href=\"mailto:info@martel-chocolatier.ch\">info@martel-chocolatier.ch<\/a><\/strong><\/em><\/strong><\/em><br\/><br\/>You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.<br\/><br\/>Depending on where you live, the time it takes for your exchanged product to reach you may vary.<br\/><br\/>If you are returning expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_b7c130-0f, .wp-block-kadence-advancedheading.kt-adv-heading28865_b7c130-0f[data-kb-block=\"kb-adv-heading28865_b7c130-0f\"]{font-size:33px;font-weight:400;font-style:normal;font-family:Cormorant;color:#e9ac8c;}.wp-block-kadence-advancedheading.kt-adv-heading28865_b7c130-0f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_b7c130-0f[data-kb-block=\"kb-adv-heading28865_b7c130-0f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_b7c130-0f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_b7c130-0f[data-kb-block=\"kb-adv-heading28865_b7c130-0f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading28865_b7c130-0f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_b7c130-0f\">Need help?<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading28865_a91e59-4b, .wp-block-kadence-advancedheading.kt-adv-heading28865_a91e59-4b[data-kb-block=\"kb-adv-heading28865_a91e59-4b\"]{font-size:15px;font-weight:400;font-style:normal;font-family:Roboto;color:#000000;}.wp-block-kadence-advancedheading.kt-adv-heading28865_a91e59-4b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading28865_a91e59-4b[data-kb-block=\"kb-adv-heading28865_a91e59-4b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading28865_a91e59-4b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading28865_a91e59-4b[data-kb-block=\"kb-adv-heading28865_a91e59-4b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading28865_a91e59-4b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading28865_a91e59-4b\">Contact us at <em><strong><em><strong><em><strong><a href=\"mailto:info@martel-chocolatier.ch\">info@martel-chocolatier.ch<\/a><\/strong><\/em><\/strong><\/em><\/strong><\/em> for any questions regarding refunds and returns.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Preview Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-39729","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund policy<\/title>\n<meta name=\"description\" content=\"Please consult our refund policy for full details on the terms and conditions for 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