Reimbursement Policy

Refund and return policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of goods are exempt from return. Perishable items such as food.

Additional non-returnable items: Gift Cards

To complete your return, we need a receipt or proof of purchase.

Refunds

Late or missing refunds:
If you have not yet received a refund, check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at {email address}.

Promotional items:
Only regular priced items can be refunded. Items on sale cannot be refunded.

Exchanges

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at info@martel-chocolatier.ch.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the donor had the order shipped to you later, we will send a refund to the donor and they will notify us of your return.

Shipping & Returns

To return your product, you must send us an email to info@martel-chocolatier.ch

You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, you may want to consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

refund policy